01In one sentence

02Scope

This policy covers all credit packages purchased on this site. Promotional credits (such as the 8 free credits for new users) are not refundable and cannot be exchanged for cash.

03When you can get a refund

• Within 14 days of purchase and the credits are entirely unused: full refund to the original payment method.
• Duplicate charges or a single order charged twice: the excess is refunded in full.
• Payment succeeded but credits never arrived (unresolved after 72 hours): full refund.
• The Service is permanently discontinued while you hold unused paid credits: pro-rata refund.

04When a refund is not available

• Credits already consumed (report, Liu Yao deep reading, synastry reading, follow-up generated and delivered). Astrological readings are digitally delivered content and cannot be "returned" once produced.
• Requests based solely on subjective grounds such as "the result did not match my expectations" or "the reading felt inaccurate" — an inherent characteristic of traditional-symbolism and entertainment content, as explained in section 02 of our Terms.
• Accounts restricted for breaching section 07 of the Terms.
• More than 14 days after purchase with credits partly used (the unused portion may be refunded by agreement).

05Failed generations are refunded automatically

If a model call fails, times out or errors so that no content is produced, the credits are automatically returned to your balance — no request needed. If you were charged but received nothing, contact us and we will verify the logs and return the credits.

06How to request a refund

Email — with:

• your order number (from the receipt sent by our payment provider)
• payment date and amount
• the reason (this helps us improve)

You may instead contact the Merchant of Record, —, whose support handles refunds under its own process. Either route is fine — no need to submit both.

07Processing times

• Within 48 hours: we confirm receipt and whether the request qualifies.
• Within 10 business days: approval completed and submitted to the payment provider.
• Time to appear on your statement depends on the method and issuer, typically 5–10 business days, longer for cross-border cards.

08Chargebacks

If you have a question about a charge, please contact us first. Filing a chargeback with your bank slows resolution and may lead to a temporary account restriction; we commit to investigating promptly and refunding where the request qualifies.

09Complaints and escalation

If you are unhappy with the outcome, reply to the same thread marked "complaint". A senior team member will review it and provide a written decision within 5 business days. If it remains unresolved you may contact your local consumer-protection authority; EU consumers may also use the European Online Dispute Resolution (ODR) platform.

10Changes

We may update this policy. Changes do not affect the refund terms applicable to orders placed before the change took effect.

11Contact