01最快捷的联系方式：邮件
客服邮箱：—（推荐使用，便于我们核对订单与日志）。我们会在收到邮件后 48 小时内首次回复，退款类请求通常在 10 个工作日内处理完毕。
客服电话：—
02我们可以协助你处理
- 点数未到账：支付成功但点数未增加（请附上订单号与支付时间，我们核对后补入）；
- 重复扣款 / 误扣：同一次购买被多次计费的核对与退回；
- 退款申请：未使用点数的退款，详见《退款政策》；
- 账户与设备迁移：清除 Cookie、更换设备或浏览器后找回原有点数（需提供账户标识 UID）；
- 内容与技术问题：报告生成失败、内容残缺、页面报错、导出异常；
- 账单与发票：收据、税务信息疑问（由记录商户出具，见下）；
- 隐私与数据请求：访问、更正、导出、删除你的个人信息，详见《隐私政策》。
03提交时请一并附上（可大幅加快处理）
- 订单号与支付时间（支付成功后结账页与邮件收据上均有）；
- 账户标识 UID：站内「点数方案」页可查看并一键复制；
- 你付款时使用的邮箱与账单姓名（用于核对订单，无需提供完整卡号）；
- 问题截图或报错文字（如有）；
- 你希望的处理结果（补入点数 / 退款 / 迁移点数 / 其他）。
04付款、发票与退款由谁处理
—
因此，收据与发票由记录商户按其规则出具，退款亦由其代为我们执行并向你原支付渠道退回。若你对扣款有疑问，请先联系我们或联系记录商户的客服；直接向发卡行发起拒付会显著延长处理时间。我们不接触、不存储你的完整银行卡号。
05响应时间与服务时间
邮件支持为每周 7 天受理（含节假日），按收到顺序处理。首次响应时限为 48 小时内，一般问题在 10 个工作日内解决；涉及支付渠道或记录商户核查的事项可能需要更长，我们会主动告知进展。
06我们无法提供的内容
- 医疗诊断、心理治疗、法律意见、财务或投资建议类咨询；
- 对具体事件结果（健康、财富、婚姻、诉讼等）的预测或保证——本服务为传统文化与娱乐性质内容；
- 紧急求助（如遇紧急情况，请联系当地紧急服务或专业机构）。
如你希望了解本服务的性质与限制，请同时参阅《服务条款》与《隐私政策》。
07主体与联系信息
| 经营者（个人） | — |
|---|---|
| 客服邮箱 | — |
| 客服电话 | — |
| 联系地址 | — |
| 司法辖区 | — |
| 正式站点 | — |
| 记录商户 | — |
| 响应时限 | 首次响应 48 小时内；退款请求 10 个工作日内完成 |
01Fastest Way to Reach Us: Email
Support email: — (preferred — it lets us match your order and server logs). We send a first reply within 48 hours and normally complete refund requests within 10 business days.
Support phone: —
02What We Can Help With
- Credits not received — payment succeeded but no credits were added (include your order number and payment time so we can reconcile it);
- Duplicate or incorrect charges — verification and reversal;
- Refund requests — for unused credits, see our Refund Policy;
- Account and device moves — restoring credits after clearing cookies or switching device/browser (we need your account UID);
- Content and technical issues — failed generation, incomplete output, page errors, export problems;
- Billing and invoices — receipts and tax details (issued by our Merchant of Record, see below);
- Privacy and data requests — access, correction, export or deletion of your personal data, see our Privacy Policy.
03Please Include (Speeds Everything Up)
- Your order number and payment time (both appear on the checkout confirmation and receipt email);
- Your account UID — viewable and copyable on the in-site Credits page;
- The email and billing name used at checkout (never your full card number);
- A screenshot or the exact error text, if any;
- What outcome you want (credits restored / refund / transfer / other).
04Who Handles Payment, Invoices and Refunds
—
Receipts and invoices are therefore issued by the Merchant of Record under its own rules, and refunds are executed by it back to your original payment method. If you have a question about a charge, please contact us first or contact the Merchant of Record's support; filing a chargeback with your bank straight away significantly slows things down. We never receive or store your full card number.
05Response Times and Availability
Email support is received 7 days a week, including public holidays, and handled in the order it arrives. First response within 48 hours; routine matters resolved within 10 business days. Cases requiring checks with the payment provider or Merchant of Record may take longer — we will keep you updated.
06What We Cannot Help With
- Medical diagnosis, therapy, legal advice, financial or investment advice;
- Predictions or guarantees about specific outcomes (health, wealth, marriage, litigation, etc.) — the Service is a cultural and entertainment product;
- Emergency assistance (in an emergency, contact your local emergency services or a professional body).
For the nature and limits of the Service, see our Terms & Conditions and Privacy Policy.
07Entity and Contact Details
| Operator (individual) | — |
|---|---|
| Support email | — |
| Support phone | — |
| Address | — |
| Jurisdiction | — |
| Official site | — |
| Merchant of Record | — |
| Response times | First response within 48 hours; refund requests within 10 business days |